Privacy Policy
Last Updated: January 1, 2025 | Effective Date: January 1, 2025
Shanghai ZieKeji Information Technology Co., Ltd. (hereinafter referred to as "we" or "the Company") is committed to protecting user privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our products and services, you agree to the terms of this policy.
1. Information Collection
We may collect the following types of information:
1.1 Information You Provide
- Registration information: username, email address, password (encrypted)
- Payment information: payment credentials for transactions (we do not store complete bank card information)
- Communication content: text you submit, files you upload, etc.
- Feedback and support: bug reports, technical support requests, etc.
1.2 Automatically Collected Information
- Device information: device model, operating system, browser type, device identifiers
- Usage data: access times, page views, feature usage, interaction records
- Log information: IP address, access logs, error logs
2. Information Use
The information we collect will be used to:
- Provide, maintain, and improve our products and services
- Process your orders, payments, and account management
- Send service-related notifications, updates, and security alerts
- Analyze usage patterns to optimize user experience and product features
- Prevent fraud, abuse, and illegal activities to ensure platform security
- Comply with legal requirements and legitimate government requests
Special Note: We reserve the right to use content you submit (such as prompts, uploaded files, etc.) to improve our AI models and service quality when necessary. However, we will not associate your personal identity information with such content unless we obtain your explicit authorization.
3. Information Sharing
We do not sell your personal information. We only share information in the following circumstances:
- Service Providers: With third-party service providers who help us operate our business (such as payment processing, cloud services, data analytics), who are bound by strict confidentiality obligations
- Legal Requirements: To respond to legal processes, government requests, or to protect the rights, property, or safety of us and our users
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction
4. Information Storage and Protection
We take industry-standard security measures to protect your information, including but not limited to:
- TLS/SSL encryption for data transmission
- Encrypted storage of sensitive information
- Strict access controls and permission management
- Regular security audits and vulnerability assessments
Disclaimer: Although we take reasonable measures to protect your information, no Internet transmission or storage method is 100% secure. You understand and agree that you use our services at your own risk.
5. Data Retention
We will retain your personal information for the following periods:
- Account information: During the account existence and 30 days after account deletion
- Transaction records: Minimum period required by law (usually 5 years)
- Usage logs: Up to 12 months
- Other information: Deleted promptly after the collection purpose is achieved
6. Your Rights
Under applicable laws, you may have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal information in certain circumstances
- Right to Restriction: Request restriction of processing of your personal information
- Right to Data Portability: Request your data in a structured format
To exercise these rights, please contact us at service@ziekeji.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login status and preferences
- Analyze website traffic and usage patterns
- Provide personalized content and advertising
You can manage or disable cookies through your browser settings, but this may affect some functionality.
8. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy policies or practices of these third parties. We recommend that you read the privacy policies of third parties.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it.
10. Policy Updates
We reserve the right to modify this Privacy Policy at any time. The modified policy will be posted on this page, and we will notify you of significant changes via email or in-app notification. Continued use of our services indicates your acceptance of the modified policy.
11. Disclaimers and Limitations
Important Terms:
- Our services are provided "as is" without any express or implied warranties
- To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages
- Our liability for service interruptions, data loss, unauthorized access, etc. is limited to the service fees you paid
- You agree to indemnify us for any losses caused by your violation of this policy or improper use of services
12. Contact Us
If you have any questions or suggestions about this Privacy Policy, please contact us at:
- Email: service@ziekeji.com
- Company Address: No. 518 Xiangjiang Road, Jiading District, Shanghai, China
- Official Website: https://ziekeji.com